FAQ

Payment

We accept all major credit and debit cards. You will be given a choice at checkout of paying by card, Apple Pay, Google Pay or PayPal.

We accept international payments. All transactions are processed in GBP sterling. If you are buying from outside the UK your international card provider or bank will determine the exchange rate used for converting GBP into your local currency.

All transactions are encrypted by SSL and are processed securely. Our site has achieved PCI Compliance which means we have met payment card security standards set by major credit card issuers to protect personal information.

Refund policy on Digital Goods

We don't accept refund requests on the sale of digital goods unless it's stated clearly on a published sales page. Here's why: Digital products are much different than physical goods. By returning a physical good to a seller, the merchant gets to keep the original value of that product. With digital goods, a return is a total and complete loss to the merchant, especially once the course has been "consumed.” 

Gifting Digital Goods

Each e-product/course is issued and tied to a single user—the person who purchases the course. After you purchase the course, contact us here with the name and email of who you'd like to gift the course to and we will send it to them.

Single User License Agreement

Digital goods come with a single license agreement. This license provides access to all videos and downloadable resources from this course to be viewed and used by one person. A Single User License does not allow any part of this course material to be shared with another person.

If you are interested in purchasing a group license (e.g. for a team) or have questions about this licensing agreement, please email hello@greaseandtin.com

Shipping - Physical Goods

Your physical product order will be dispatched as soon as possible. The time of your order does depends on the individual production time of your chosen items. Our products are made to order and can take up to 2-3 working days before shipping since they are produced individually for you after you place your order. Once you place an order, you will receive a confirmation Email.

If for any reason an item cannot be produced for any reason, we will notify you and offer you a full refund.

Shipping destinations & Cost

As we have various products our shopping cart will contain information on shipping. We use Royal Mail or UPS and ship to the following countries: UK/Europe, Canada, USA, Japan, South Korea & Australia.

We offer free standard shipping on domestic orders of £65 or more.

Orders sent outside the EU may be subject to import duties and tax depending on the country of destination and the value of the order. All parcels are sent with the relevant paperwork needed to clear customs. The recipient is responsible for paying any tax levied.

Returns/Refunds - Physical Goods

Our products are returnable within 30 days of receipt, as long as they are undamaged and in re-sellable condition.  Just email hello@greaseandtin.com and note your original order number.

The cost of returning the product will be your responsibility. Please ensure the product is packaged and posted appropriately. We cannot be held responsible for the loss of or damage to any returned product. Upon receipt of the returned goods we will refund your initial payment (minus the original costs of P&P).

Wrong Orders

We do occasionally mess up! But we will always rectify our mistakes. Please contact us with your order number if you have received a wrong order.

Framing Prints

All our prints are sold unframed and are delivered rolled and in a postal tube. Frames can be bought from numerous shops such as Habitat (available online in the UK) and Ikea (available worldwide).

eFrame.co.uk have proven to be a very good supplier offering a wide selection of frames in a variety of different finishes & also ship internationally.

Looking After Your Print

As with all prints, please avoid hanging in direct sunlight as this may cause the colours to fade.

Copyright

All works displayed on this site are copyright of Grease And Tin Limited and the collective artist works may be subject to their individual copyright. The material and content may not be reproduced or distributed commercially without permission of the copyright holders.

Grease And Tin Limited is a limited company no. 10239306.